FAQ

+370 657 20 226

support@zoombook.com

Help and information by phone is available on weekdays from 9 a.m. to 5 p.m.
Lunch break from 12 a.m. to 13 p.m. We respond to email requests within 24 hours during business days.

Production, delivery, payment

The production time of Classic photobooks, notebooks and planners is usually 3-4 business days.

Photo canvases, wall calendars and cards are produced in 1-2 business days.

PREMIUM photobooks in 5-7 business days.

Orders that have been accepted by 11 p.m. will go into production on the following business days.

To European countries: Standard Delivery (1-5 business days) or Express Delivery (1-2 business days).

You can conveniently find out the price by using our calculator here.

When creating a photo book on a computer, you can find the price in the editor by clicking the Order button or by clicking the Change Settings button at the top of the editor. When using the editor on the phone, you can see the price by clicking on the three dashes in the upper left corner and selecting Features of the Book.

The final price of the photo book depends on the selected format, cover type, number of pages and selected glossiness of the pages. Discounts are applied after entering the discount code in the shopping cart.

Yes, we also ship products to other European contries, except to Ireland and Great Britain. You can see the full list of countries in the basket if you have chosen 'delivery abroad' as the delivery method.

It is possible to track your order by logging into your account. Your account has a section called "Orders" where you can find the full history of your orders. From your account you can see the date of the order and the amount of ordered products, the sum of the order and the delivery information. Here you can also see the number of the voucher used with the order.

After submitting the order, all ZOOMBOOK users will receive two emails. The first email is the confirmation of the order and the second email includes the information about the production of the order and the invoice.

Orders

We will send you an invoice via email with the notification about the products produced. The invoice can also be downloaded from your account in the section Orders.

If the client is a company, you must specify the company details during the submission of the order.

If the company requires a prepayment invoice for the bank transfer, please specify in the basket that the buyer is a company, add the company details and choose the prepayment invoice.

Products that are being created are kept for one year from the last edit and the ordered products are kept for two years from the date of the order. 15 days before the deletion, the client is notified via email. If the end of the retention period is approaching, the remaining retention days are shown next to the products in the section "My products". If you do not want the deletion of products after the end of the retention period, you can order the products again or make changes in it and save it again – this way the retention period will extend automatically.

About products

Classic photo books are produced with a white endsheet. The front endsheet of the photo book is displayed as a part of the layout in the editor program.

When creating a PREMIUM photo book, you can choose between white and black endsheet. Endsheets are not displayed during layout.

Classic photobook
Pages can be classic matte, classic glossy or extra glossy with a UV varnish.
The 170 gsm MultiArt Silk paper is used in the production of the classic photobook's matte and extra glossy pages with UV varnish. The 200 gsm MultiArt Gloss paper is used in the production of photobooks with glossy pages.

PREMIUM photobook
The 800 gsm photo paper is used in the production of PREMIUM photobooks.

Classic photobook
The difference between classic glossy pages and classic matte pages is that they are actually very similar. The thickness of the paper is almost the same, only the surface of the glossy paper is more glossy. However, if you prefer extremely glossy pages, we recommend choosing extra glossy pages with UV varnish. The varnish gives the pages their extra shine and protects against UV rays. The surface of the pages has a very fine texture.

PREMIUM photobook
The surface of the matte pages has a very fine texture. The glossy pages have a glass-like gloss.

Classic photobook
The minimum number of pages is 24, maximum 120. Pages can be added eight at a time.

PREMIUM photobook
The minimum number of pages is 20, maximum 50. Pages can be added two at a time.

The inner pages of the notebook are yellow in color.
The pages of the notebook can be the following:

  • without a print (empty pages)
  • lined
  • dotted (dot grid)

The pages of the notebook can be chosen in the editor in the section "Page's menu".

For printing, a synthetic canvas is used that has a slightly roughened surface common to canvases. The canvas is extended to a wooden support frame that is 4-5 cm thick.

How to use the ZOOMBOOK editor?

Yes, you can try the new editor on your phone from now on. It will provide more options than before and that were only available on the computer until now: automatic saving, themed templates, the option to insert illustrations or backgrounds, more text editing options and a lot more. We've also updated the automatic layout, which will arrange your photos even more conveniently.

ZOOMBOOK programs work in all web browsers. We recommend using the Google Chrome browser – ZOOMBOOK programs run the fastest in this browser.

There is no limit to the number of photos you can upload at one time when creating on a computer. You can upload photos to the photo book directly from your computer at any time.

In the editor, the maximum number of photos you can upload when creating on your phone is 120. You can upload them directly from your computer or social networks.

The yellow dotted line visible in the photo book layout mode represents the reserve area.

You can place elements on the entire page, but we do not recommend placing important elements, such as text or people's faces, beyond the yellow line (i.e. on the edges). During production, part of the image may be cut off or fall into an area of poor visibility in the middle of the book.

We also do not recommend putting 1 photo per 2 pages because people's faces or other elements in the middle of the book, in the folding area, will be poorly visible. For the best result, choose a PREMIUM photo book, in which the photo will look seamless and beautiful on 2 pages thanks to the "Layflat" technology.

You can change the format of the created product very simply:

When using the editor on a computer, click on the yellow button: Change Settings.

When using the editor on the phone, touch the three dashes in the upper left corner and select Features of the Book.

IMPORTANT! Some items may be repositioned after formatting, so please review carefully before ordering.

You can choose all the properties of the product you are creating by clicking on the START button when you start the creation process or you can change them at any time during the creation process.

When using the editor on the computer, you can change the cover type by clicking the yellow button: Change Settings.

When using the editor on the phone, touch the three dashes in the upper left corner and select Features of the Book.

When creating on a computer, you can swap pages in the editor by selecting All Pages. To move a page, click on it and drag it to the place where you want to insert it.

When using the editor on the phone, touch the penultimate icon (book with pencil) in the top menu bar. To move a page, touch the round button with arrows, hold briefly and drag the desired page up or down.

You must register or log in to save your product.

When creating on a computer, the editor uses automatic saving, which, if you are logged in, starts saving your work and uploaded photos 5 minutes after you have started the creation process. The work is automatically saved every 5 minutes. You can also save changes to the layout by clicking the Save button in the right corner of the editor.

When creating on the phone, the work will be automatically saved every 2 minutes. You can also save layout changes by touching the cloud icon in the top menu.

Photos are sent to the server during saving. We recommend saving the photo book in parts, otherwise it may take a long time to save the final layout. When creating on a computer, automatic saving is active, which, if you are logged in, starts saving the photo book and uploaded photos 5 minutes after you have started the creation process. When creating on the phone, saving starts after 2 minutes.

All created and saved products are stored on your shelf. Every product on your shelf can be opened and adjusted at any time. You can also copy, delete or rename them. You can access your shelf by clicking My Shelf.

After logging in to your profile and going to the My Shelf section, click on the gray square on the product you are creating and choose from the available actions. To copy, select Copy.

After logging in to your profile and going to the My Shelf section, click on the gray square on the product you are creating and choose from the available actions. To delete, select Delete.

After loggin in to your profile and going to the My Shelf section, the name, format and price of the product you are creating are always displayed next to it. You can perform more actions by clicking on the gray square on the product you are creating. Every creation on your shelf can be opened, viewed and continued at any time.

To order, click the Order button at the top right of the creation window. Important! In order to place an order or save a product you have started, you need to register or log in to your ZOOMBOOK account.

About photos

Photos that have been saved in the JPG or PNG format can be uploaded to the ZOOMBOOK editor.

When choosing photos, it is very important to pay attention to the quality and resolution (it should not be under 300 dpi) of the photos. Otherwise the photo will be blurry. If the resolution of the photo is very low, the editor will show a warning about it – a red exclamation mark is shown on the photo.

Avoid dark photos – people's faces that have a shadow on them, photos taken against the sun. These kinds of photos are too dark for the photobook.

The photos can be uploaded without any additional preparation. Photos that are too dark or bright or with excessive color saturation can be changed in the editor.

Note! Bare in mind that images seem always sharper or brighter on a computer screen.

The reasons of the color differences of photos are usually the settings of the screen. The photos may seem lighter and/or brighter on the screen than in the photobook. The reason of color difference can also be an incorrectly calibrated screen.

The photos printed into a photobook differ from photos printed in a photographic laboratory due to different printing technology. ZOOMBOOK's photobooks are printed on a special paper and the printing press is calibrated according to special international standards.

If you have additional questions about the printing of photobooks, you can contact us via the email address support@zoombook.com.

Yes, you can also use photos taken with a cell phone. When choosing photos, it is very important to pay attention to the quality and resolution (it should not be under 300 dpi) of the photos. Otherwise the photo can be blurry. If the resolution of the photo is very low, the editor will notify you about it – a red exclamation mark is shown on the photo. We recommend minimizing the photos taken with a cell phone. In case of a photobook, we suggest placing 3-4 photos on the page instead of a photo that covers the whole page.

Avoid dark photos: people's faces with a shadow on them, photos taken against the sun. These kinds of photos would be too dark.

When using paper photographs, the best method is to scan them and save in JPG format – then it is possible to upload them into the editor. The second option is to take a picture of them. When choosing this method, you need to make sure that the photos are sharp, not blurry.

Yes.

BUT… When designing a Classic photobook, we recommend placing a photo on two pages so that someone's face would not be on the gutter of the book. A better option is to place all the faces rather on the edge of the page. If the face is in the middle of the book, you might be disappointed if you do not see the face very well after receiving your photobook.

When creating a PREMIUM photobook, you can place a photo on two pages the way you wish. The Layflat technology allows the PREMIUM photobooks to be opened at an angle of 180 degrees.

Problems and their solutions

This message is shown when the editor cannot anymore find the photos that have been uploaded there. When saving the product, the uploaded photos must be in the same location where they were during their uploading to the ZOOMBOOK editor.

During saving, the photos are sent to the serves and the saving time depends on the speed of the Internet, thus it might sometimes take some time, especially during the saving of large files. If the operation stops completely, try to close the editor and open it again. If the design includes unsaved photos, the editor will ask you to load them again after having been opened.

We do not look at nor correct the designs of photobooks created and ordered by customers. After the order has been placed, your product will be instantly forwarded to production. If you need help with or have questions about the layout, you can always contact us by sending an email to the address support@zoombook.com or by calling us on the number +370 657 20 226.

We do not offer the service of making layouts for photobooks. In order to simplify your work, we have created templates. Choose the template of the topic or style you like and upload your photos in the locations that have been prepared beforehand. The creation of a photobook is also faster when you choose the automatic layout function, which places your photos into the photobook within seconds.

No. After placing the order, the design is automatically forwarded to production.

On the login screen, click the button "Forgot the password?". On the next screen, enter the email address and you will receive an email with the link to change the password.

Yes. Log in to your account and choose the section "Change the password".

Depending on the email service provider, the emails sent by ZOOMBOOK might sometimes end up in the junk mail, advertisement or social media folder. We recommend checking those folders as well in your mailbox for the email you used during the registration of your account.

Unfortunately, this option is not available.

Firstly, add the first product into the basket. In order to do that, log in to your profile and choose the section "My products", click on the grey square on the product being created and click on the button "Open". In the basket, click on the button "Add another product". Repeat the same steps from the beginning, but with the other product.

Loyalty program, discount codes, gift vouchers

With each order, you will get up to 5% back from the amount paid for the order. That percentage will be changed to special ZOOMBOOK points. These can be used to pay for the amount in the ZOOMBOOK basket in the extent of up to 30%. The terms and conditions of the loyalty program can be found in the section My account – Loyalty levels.

The amount of loyalty points and the loyalty level can be checked in the section My account – Loyalty levels.

The discount code can be submitted in the basket on the row "Discount code / Giftcard" in the step "Payment".

Unfortunately, we will not make a refund if you forgot to enter your discount code before making the payment.

The code of the giftcard can be submitted in the basket on the row "Discount code / Giftcard" in the step "Payment".